Business Flow

1.Inquiry from a customer

Contact Tokyo Head Office
Phone:+81-3-3866-6777
Fax: +81-3-3866-6999
E-mail Click here for inquiry

1.Inquiry from a customer

2.Visiting a customer and meeting

Our sales engineer or engineering staff will visit the customer to have a meeting for Q&A.

to make the user's requirement clear.

2.Visiting a customer and meeting

3.Proposal and submitting a quotation

Explanation of the proposed specification and submitting the quotation.
3.ご提案・お見積書提出

4.Ordering from us

After confirming the contents, specification and price and getting the customer's consent
4.ご注文

5.Meeting halfway of the project progress

ご注文案件の内容に応じて、進捗途中での確認、お打合せなどを実施させていただくことがあります。
5.進捗途中のお打合せ

6.Midterm Inspection/Factory Acceptance Test

We sometimes have midterm inspection during the assembling stage or Factory Acceptance Test after completion of the equipments in accordance with the contract.
6.立会検査

7.Delivery, Installation and Operating Instruction

We sometimes have a site construction other than just delivery and installation according to the contents of the project.

 

7.納品・試運転

8.Following up activities after delivery

Fermentors and other bioprocess equipments are durable and they are usually put into operation for many years with suitable maintenance.

That's why we recognize that close acquaintance after delivery is more important as it is before that.
Feel free to contact us for any questions, repair, periodical inspection, renovation and so on.

8.納品後のフォローアップ

製品に関するご相談、ご依頼はお気軽にお問い合わせください。

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